❌ Order Cancellation

• Contact us as soon as possible if you need to cancel your order.

• Orders can be cancelled only before they are printed.

• Once an order has been printed, it cannot be cancelled.

✏️ Changing an Order

• Shipping and customer details can be changed until the order is printed.

• The product cannot be changed after the order is placed.

• To change the product, the existing order must be cancelled (if eligible) and a new order placed.

💰 Refunds

• Refunds are not available for change of mind.

For damaged, defective, misprinted, or incorrectly fulfilled products:

• The issue must be reported within 7 days of delivery.

• The required evidence must be provided.

• Approved claims will be handled through our fulfilment process.

📦 RTO Orders

• If an order cannot be delivered, it may be returned as RTO (Return to Origin).

• An RTO does not automatically qualify for a refund.

🔍 Lost Orders

• If a shipment is officially marked as lost in transit, we will review the order and arrange the applicable resolution.

✅ Approved Refunds

• For approved refunds, the refund method and processing time will depend on the payment method.

• You will receive a notification when your refund has been processed.