💭 Change of Mind

• We do not accept returns for change of mind or simply because you no longer want the product.

📏 Size Exchanges

• Size exchanges are available at an additional cost.

• Please check the size chart carefully before placing your order.

• The applicable exchange cost will be communicated when you request an exchange.

⚠️ Damaged, Defective, Misprinted or Incorrect Products

If you receive a damaged, defective, misprinted, or incorrect product, contact us within 7 days of delivery.

Please provide:

• Your order number

• An unboxing video

• Clear photos of the product and the issue

• Photos of the original packaging

• Please keep the original packaging until your claim is resolved.

• Approved claims will be handled through our fulfilment process.

📐 Size Discrepancy

• An incorrectly selected size is different from an actual product sizing issue.

• If you believe the product itself has a sizing discrepancy, please provide clear photos and measurements of the product.

🎨 Colour Variation

• Minor differences between the colour displayed on your screen and the printed product may occur and do not necessarily constitute a defect.

📦 Package Damage

• If the package is visibly damaged when delivered, mention the damage in the courier's delivery remarks.

• If the product is damaged while being opened with a sharp object such as scissors or a cutter, the claim may not be eligible without the required unboxing video and packaging photos.